serubet Privacy Policy

This page describes what we collect when you use serubet and how we keep that data protected. We handle your information across account registration, payment processing, customer support, and service delivery — all subject to applicable jurisdiction and data protection rules.

We at serubet process personal data only for purposes you have agreed to or that our service requires. Your data may be stored on servers located outside your jurisdiction, and we apply standard encryption and access controls to limit who can view it. This policy explains your rights and the steps we take to safeguard your information.

What we collect and why

We collect your email address, phone number, and legal name when you open an account on serubet. We also record your payment method details (such as your DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet account information), identity documents for KYC verification, and transaction history. We use this data to verify your identity, process deposits and withdrawals, prevent fraud, and respond to your support requests.

We record your activity on serubet — the games you access, the markets you view (including Liga 1, Piala Indonesia, Piala AFF, and Champions League coverage), and the time you spend on each section. We use this information to improve our service, understand user behaviour, and detect suspicious account patterns. We do not sell this data to third parties for marketing purposes.

We may share your data with payment processors, identity-verification services, and fraud-detection providers. These third parties are bound by confidentiality agreements and are not permitted to use your information for their own purposes. We do not transfer your data to jurisdictions without adequate data protection safeguards unless you have consented.

Cookies and tracking

We use cookies and similar tracking technologies to keep you logged in, remember your preferences, and analyze how you navigate serubet. Some cookies are essential for the platform to function; others help us understand traffic patterns and improve user experience. You can control cookie settings in your browser, though disabling some cookies may affect service functionality.

We do not use cookies to track you across third-party websites. Any analytics we collect are aggregated and do not identify you personally. If you access serubet from Jakarta, Surabaya, Bandung, or Medan, our analytics may record the city-level region but not your exact address.

Your rights and our commitments

You have the right to access, correct, or delete your personal data on serubet, subject to legal and operational constraints. If you believe we have mishandled your information, you may contact our support team for review. We commit to responding to data-access requests within a reasonable timeframe and to correcting any inaccurate information you report.

Our servers may sit outside your jurisdiction, and data transfers may occur as part of normal service delivery. We apply standard encryption (SSL/TLS) to protect data in transit and at rest. We do not guarantee absolute security — no online platform is immune to breaches — but we undertake to follow industry-standard practices and notify you if a breach affects your account.

We may update this policy from time to time to reflect changes in our service or legal requirements. We will notify you of material changes by email or by posting a notice on serubet. Continued use of our platform after such changes constitutes your acceptance of the updated policy. If you do not agree with any policy change, you may close your account.

Last updated: This policy describes our current practice. We review it regularly to ensure compliance with applicable data protection laws and serubet's operational standards.